We are committed to providing you with the best rehabilitation services. We encourage you to ask any of our staff for assistance in answering questions or resolving concerns you may have. Should you feel your concerns are not being addressed, you may request further assistance from the case manager, the program director, the nurse manager, the executive director, or the medical director.
We are interested in improving our services and would like to hear from you:
- Case manager: 505.609.2660
- Nurse manager: 505.609.2676
- Program director: 505.609.2640
- Medical director: 505.609.2628
- Executive director: 505.609.2630
You can also meet with the executive director, complete a patient satisfaction survey that is mailed to your home after discharge, and/or complete a report of patient/visitor concern.
Our response to your concern:
We will investigate your concern through interviews with appropriate staff, chart review, and occurrence reports. Our goal is to respond as quickly as possible, especially if you are still a patient in-house. If you have been discharged and have concerns, our goal is to address these and respond back to you within seven days.
If you have a dispute with a physician you may contact the New Mexico Board of Medical Examiners at 505.476.7220.
You may address written complaints to:
San Juan Regional Rehabilitation Hospital
Farmington, NM 87401
You may file a grievance with the New Mexico Department of Health at 1.800.445.6242 or write to:
New Mexico Department of Health
2040 South Pacheco St., Room 208
Sante Fe, NM 87505
You may also file a complaint with the Joint Commission. If you have questions about how to file your complaint, you may contact the Joint Commission at 1.800. 994.6610 from 8:30 a.m. to 5:00 p.m. Central Time, weekdays, or refer to their website at: www.jointcommission.org/GeneralPublic/Complaint.
Fax: Office of Quality Monitoring (630) 792-5636
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181